Return Policy

At Berness, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please review our return policy below for details on how to initiate a return.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Shoes showing signs of wear or damage will not be accepted for return.
  • Final sale items, gift cards, and items marked as non-returnable cannot be returned.

How to Start a Return

  1. Click the Start Return button below.
  2. Follow the on-page instructions to complete your return request. You will need your order number and email address to get started.

 

 

Prepare the Package

  • Place the unused shoes back in their original packaging (shoe box), and then secure the shoe box inside a separate shipping box or package.
  • Important: Do not directly affix the return label to the shoe box. If the return label is placed directly on the shoe box, the item will be marked as damaged, and no refund will be issued.

Ship Your Return

After completing the return process, you will receive a prepaid return shipping label. Print the label and attach it to the outer shipping box (not the shoe box). Drop the package off at the nearest shipping carrier location.

Return Method Return Label Fee
Exchange Free
Store Credit Free
Refund to original payment $9.99

Exchanges

We offer free exchanges for a different size or color. The return shipping label is free for exchange orders. Please note that exchanges are limited to one per paid order.

Store Credit

Returning for store credit is the fastest way to get a refund and shop with us again. A return label is provided free of charge for store credit returns.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original method of payment within 5-7 business days.
  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
  • Note: A $9.99 return shipping fee will be deducted from your refund unless the item arrived damaged or you received the wrong product.

International Returns

We currently do not accept international returns.

Out of Continental U.S. Returns

We do not accept returns from Alaska, Hawaii, Puerto Rico, or military base addresses.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will work quickly to resolve the issue at no additional cost to you.