FAQs

QIs it safe to shop on the website?

AYes, the website is run from a secure domain and all information provided by you will be kept confidential. See the Privacy Policy here for more information.

 

Q:How do I update my account information? including address

A:First, Login to your account and click on the VIEW ADDRESS button to check current information on your account. If any of the information is out of date, click the ADD NEW ADDRESS button and enter your new valid information.

 

Q:Who do I contact for assistance with my order?

A: Email hello@berness.com for any assistance with orders and we will attend to you as soon as possible.

 

Q:How will I know you have received my order?

A:After the payment is made and we have received and confirmed availability of the order, a shipment confirmation will be sent you by email.

 

Q:What are the payment options?

A:Credit Card and Pay Pal payments are both accepted.

 

Q:How can I save when shopping online?

A:Subscribe to the weekly newsletter, there will be notifications on all sales and discounted items for those who want the best for less.

 

Q:Where do we ship to?

A:Currently we ship to the USA only with international shipping coming soon. Click here for more information about shipping.

 

Q:Product sizing?

A:Products have been measured to ensure the correct sizing and fit, please check information on each product page for exact details.